Terms of Use

TERMS OF USE — PRINCESS ROOM LLC

Last Updated: August 29, 2025
Governing Language: English (United States)
Territory: This Site targets the United States only. We do not direct or offer the Site to users outside the U.S.

1) Acceptance of Terms

By accessing or using www.princessroomus.com (the “Site”), you agree to these Terms of Use (the “Terms”). If you do not agree, do not use the Site. We may update these Terms at any time; the “Last Updated” date reflects the latest version. Continued use constitutes acceptance.

2) Eligibility; Minors

The Site is intended for individuals 13 years and older. If you are under 18, you represent you have parental/guardian consent. We do not knowingly collect information from children under 13 (COPPA).

3) U.S.–Only; International Use

The Site is intended for U.S. residents. We do not ship or market internationally via this Site. Orders to non-U.S. addresses may be cancelled or redirected to our non-U.S. channels at our discretion. You agree to comply with applicable U.S. export and sanctions laws.

4) Account, Accuracy & Electronic Communications

You agree to provide accurate and complete information and to keep it updated. By using the Site or emailing us, you consent to receive communications electronically (email, notices on the Site). Such communications satisfy legal requirements.

5) Intellectual Property

All content on the Site—including text, images, videos, 3D renders, logos, trademarks, layouts, designs, and software—is owned by Princess Room LLC or used under license. Any unauthorized reproduction, modification, distribution, reverse engineering, data extraction, or automated scraping/crawling is prohibited.

DMCA Notice (17 U.S.C. §512)

If you believe content on the Site infringes your copyright, send a notice to our designated agent:
DMCA Agent: Princess Room LLC — support@princessroom.fr
Postal: 8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA
Your notice must meet 17 U.S.C. §512(c)(3). Lawful counter-notices are accepted. We may remove content and terminate repeat infringers.

6) Products, Orders, Pricing & Availability

We may refuse, limit, or cancel any order (e.g., suspected fraud, unauthorized resale, pricing/stock errors, atypical quantities, multiple addresses). Prices, promotions, specifications, and availability may change without notice. Visuals may vary by screen/lighting. In case of an obvious error, we may cancel and issue a full refund.

7) Shipping; Risk of Loss; Delivery

White-glove delivery only (by quote). For in-apartment delivery, please email support@princessroom.fr for a quote. Risk of loss transfers upon carrier delivery at your address. Appointments are required; missed appointments, limited-access fees, storage, re-delivery or liftgate/inside-delivery surcharges may apply per carrier policy.

8) Inspection on Delivery (LTL/Heavy Items)

You must inspect within 48 hours of delivery and report any damage/shortage to the carrier and to support@princessroom.fr with photos/videos. If you fail to report within 48 hours, items are deemed conforming except where prohibited by law.

9) Returns, Exchanges & Cancellations

Unless stated otherwise on the product page, returns are accepted within 30 days of delivery for unused items in original packaging, with prior authorization (RMA). Return shipping is the customer’s responsibility. A 15% restocking fee may apply (waived for verified defects or wrong item). LTL/heavy returns require original crating and carrier-approved pickup. Orders may be cancelled within 24 hours if not yet shipped; otherwise, standard return terms apply. See our Return & Refund Policy.

10) Assembly, Safety & Installation

Heavy furniture/vanities/mirrors may require two-person handling and wall anchoring per instructions. Professional installation may be required for certain setups or electrical components. Failure to follow instructions/anchoring guidance may cause injury/damage and affect return eligibility.

11) Prohibited Conduct; Resale

You may not: violate any law; interfere with Site security; use bots/scrapers without written permission; infringe intellectual property; post unlawful/defamatory/obscene/hateful content; or circumvent technical measures. Unauthorized resale or orders suggesting dealer/distributor activity may be cancelled.

12) User Content (UGC) License

By submitting reviews, photos, videos, or other content, you grant Princess Room LLC a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use, reproduce, display, distribute, and create derivative works for operating, improving, and promoting the Site and brand for the applicable legal term.

13) Third-Party Services

The Site may link to or integrate third-party services (carriers, payment processors, social networks, analytics/ads). We are not responsible for their content or practices. Your use of such services is governed by their terms and policies.

14) No Warranties (to the fullest extent permitted)

THE SITE AND ALL CONTENT/PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some states do not allow certain disclaimers; you may have additional rights that vary by state.

15) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRINCESS ROOM LLC (AND ITS OFFICERS, EMPLOYEES, SUPPLIERS, AFFILIATES) SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, LOST PROFITS/REVENUE/DATA, OR COVER COSTS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) OR SERVICE(S) AT ISSUE. Some states do not allow certain limitations; additional rights may apply.

16) Indemnification

You agree to indemnify and hold harmless Princess Room LLC from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your content, or your violation of these Terms or applicable law.

17) Governing Law; Venue; Dispute Resolution

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-laws rules.

Binding Arbitration (AAA). Any dispute arising out of or relating to the Site, purchases, or these Terms will be resolved by confidential, binding, individual arbitration administered by the American Arbitration Association (AAA) under its rules. Seat: Albuquerque, New Mexico. Language: English.
No Class Actions. Class, collective, and representative actions are waived.
Jury Waiver. To the extent permitted by law, both parties waive jury trial.
Small Claims Exception. Either party may bring a qualifying claim in a court of competent jurisdiction for small claims.
Injunctive Relief Carve-Out. We may seek injunctive/equitable relief in court to protect IP, confidentiality, security, or to prevent fraud/abuse.
Arbitration Opt-Out. You may opt out of arbitration by emailing support@princessroom.fr within 30 days of your first purchase with subject “Arbitration Opt-Out” and your order details.
Limitation Period. Any claim must be filed within one (1) year after it accrues, to the fullest extent permitted by law.

18) Privacy; Cookies

See our Privacy Policy for how we collect, use, and share information. We currently do not sell or “share” personal information as defined by California law and do not use cross-context behavioral advertising on the Site at this time. If that changes, we will update our Policy and provide a conspicuous opt-out mechanism. We honor the Global Privacy Control (GPC) signal where applicable. We use cookies and similar technologies for core functionality, security, and performance; manage choices via your browser settings.

19) Promotions; Gift Cards

Promotions are subject to specific terms and may change without notice. Unless prohibited by law, promotions are not transferable, have no cash value, and may be limited per customer/household. We do not offer gift cards at this time.

20) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, shortages, transportation failures, or governmental actions.

21) Severability; Assignment; Entire Agreement

If any provision is unenforceable, the remainder remains in effect. You may not assign your rights without our consent; we may assign to an affiliate or in connection with a merger/asset sale. These Terms constitute the entire agreement regarding the Site and supersede prior inconsistent terms.

22) Changes to the Terms

We may update these Terms at any time. The “Last Updated” date will reflect the latest version.

PRIVACY POLICY — PRINCESS ROOM LLC (U.S.)

Effective Date: August 29, 2025
Contact: support@princessroom.fr
Address: 8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA

1) Scope & Audience

This Privacy Policy describes how Princess Room LLC collects, uses, and discloses personal information from users of www.princessroomus.com (the “Site”). The Site targets the United States only.

2) Notice at Collection (Summary)

We collect: identifiers (name, email, phone), commercial info (orders, carts), addresses (shipping/billing), device/usage data (IP/cookies/pages), user-generated content (reviews), and limited payment data processed by our payment providers.
Purposes: order processing, delivery/support, fraud prevention, security, analytics, personalization (non-behavioral), and legal compliance.
Retention: kept only as long as reasonably necessary or required by law.

3) Categories of Personal Information

  • Identifiers: name, email, phone, device IDs, IP.

  • Customer/Commercial Info: orders, items, prices, returns, support history.

  • Internet/Network Activity: pages viewed, referrer, timestamps, approximate location (from IP).

  • UGC: reviews, photos, videos you submit.

  • Sensitive Info: we do not intentionally collect sensitive information (e.g., precise geolocation, biometrics).

4) Sources

You (checkout, contact forms, reviews), cookies/trackers, analytics, payment and shipping providers.

5) Uses

Provide and improve the Site, fulfill orders, communicate with you, prevent fraud, secure the Site, measure performance, comply with legal obligations.

6) Disclosures

We disclose data to service providers/contractors (hosting, payments, shipping, support, analytics) under contracts restricting use to our purposes; to authorities as legally required; and in corporate transactions.

7) “Sale” / “Sharing” (CPRA)

We do not sell personal information for money and do not “share” personal information for cross-context behavioral advertising on this Site at this time.
If this changes, we will update this Policy and provide a clear opt-out mechanism and notice.

8) Your Privacy Rights (U.S. State Laws)

Depending on your state, you may have rights to know/access, delete, correct, opt-out of sale/sharing/targeted advertising, and non-discrimination.
Submit a request: email support@princessroom.fr with subject “Privacy Request” and details. We verify reasonable proof of identity and respond within 45 days (extendable where permitted).

9) Cookies & Tracking

We use cookies for core functionality, security, and performance/analytics. Manage choices via your browser settings. We honor the Global Privacy Control (GPC) signal as an opt-out where applicable.

10) Children

The Site is for 13+. We do not knowingly collect data from children under 13.

11) Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We retain information only as long as necessary for the purposes described or as required by law.

12) International

The Site targets the U.S.; data may be processed/stored in the U.S. and other locations by our providers.

13) Changes

We may update this Policy; the Effective Date above will change accordingly.

14) Contact

Princess Room LLC — support@princessroom.fr
8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA

RETURN & REFUND POLICY — PRINCESS ROOM LLC

(inchangée sur le fond, mais avec l’adresse de retour communiquée uniquement dans le mail d’autorisation RMA)

Last Updated: August 29, 2025
Contact: support@princessroom.fr

  • 30-Day Returns for unused items in original packaging; RMA required.

  • Customer pays return shipping; LTL/heavy returns on pallet/crate (two-way freight may be deducted).

  • Restocking fee 15% for non-defective returns.

  • Inspect within 48 hours; report damage/shortage to the carrier and support@princessroom.fr with photos/videos.

  • Non-returnable: used/installed, missing/damaged packaging, custom/special orders, clearance/final sale.

  • Refunds to original payment method after inspection (typically 5–10 business days).

  • Return address: provided only in the RMA approval email (do not ship without RMA).

SHIPPING & DELIVERY (U.S.)

White-glove delivery only (by quote). For in-apartment delivery, email support@princessroom.fr for a quote. Availability and fees depend on location/access. Appointments required; missed appointments and limited-access or re-delivery fees may apply. Risk of loss transfers upon carrier delivery at your address.

DMCA POLICY

Agent: Princess Room LLC — support@princessroom.fr
Address: 8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA

Send DMCA notices and counter-notices per 17 U.S.C. §512 (include signature, works, URLs, contact info, good-faith and perjury statements). We may remove content and terminate repeat infringers.

ACCESSIBILITY STATEMENT (ADA)

Princess Room LLC aims to meet WCAG 2.1 AA. If you experience difficulty using our Site or need an alternative format, contact support@princessroom.fr with a description of the issue and page URL. We value your feedback and continuously improve accessibility.