30-day satisfied or your money back commercial guarantee

COMMERCIAL GUARANTEE CONTRACT

“30 DAYS – SATISFIED OR YOUR MONEY BACK”

This Commercial Guarantee Contract sets out the conditions of application of the “30-day satisfied or your money back” guarantee offered by PRINCESS ROOM for Products ordered on the website www.princessroom.fr (hereinafter the “Site”).

This guarantee is granted by PR lifestyle OÜ, a company incorporated under Estonian law and registered under number 17427174, whose registered office is located at Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia, trading under the business name PRINCESS ROOM.

It constitutes an additional commercial benefit, offered free of charge to Customers, independently of the legal right of withdrawal and the legal guarantees from which they benefit.

It supplements the General Terms and Conditions of Sale of PRINCESS ROOM (View the General Terms and Conditions of Sale).

1. WHAT IS THE “30-DAY SATISFIED OR YOUR MONEY BACK” GUARANTEE?

PRINCESS ROOM offers its Customers a commercial guarantee enabling them to return a Product that does not suit them and to obtain a refund of its purchase price, under the conditions defined in this Contract.

This guarantee is valid for a period of thirty (30) days from receipt of the Product by the Customer or by a third party designated by the Customer.

Where several Products from the same order are delivered separately, the thirty (30) day period is calculated individually from receipt of each Product.

The guarantee is granted free of charge and does not require any additional subscription.

It is in addition to the fourteen (14) day legal right of withdrawal and to the applicable legal guarantees, without replacing them or limiting their exercise.

2. WHICH PRODUCTS AND WHICH COUNTRIES ARE COVERED?

2.1. Products concerned

The “30-day satisfied or your money back” commercial guarantee applies to Products sold by PRINCESS ROOM on the Site, subject to compliance with the conditions and exclusions set out in this Contract.

2.2. Territorial scope

The guarantee applies to Products ordered on the Site and delivered in the following countries:

• Metropolitan France (excluding Corsica);
• Belgium;
• Luxembourg;
• Netherlands;
• Germany;
• Italy;
• Spain;
• Portugal;
• Denmark;
• Sweden;
• Norway;
• Finland;
• Greece;
• Cyprus;
• Malta and Hungary.

It is offered to Customers in these countries under the same conditions, subject to the practical return arrangements specific to the nature of the Product and its place of delivery.

3. WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE GUARANTEE?

To benefit from the “30-day satisfied or your money back” commercial guarantee, the Customer must submit a request within thirty (30) days from receipt of the Product, in accordance with the procedure set out in Article 4.

The returned Product must be complete and in a condition allowing it to be resold. In this respect, it must not show any deterioration, modification or signs of use beyond those that may result from its unpacking, from assembly in accordance with the instructions provided and from normal testing of the Product.

Accordingly, the following conditions must be met:

• the Product must not show any damage resulting from inappropriate use, lack of maintenance or abnormal handling;
• where it requires assembly, the assembly must have been carried out in accordance with the instructions provided with the Product;
• the Product must not have been modified, altered or damaged;
• the parts and accessories essential to its use and, where applicable, to its reassembly must be returned with the Product;
• the Product must be packaged for its return in a manner allowing transport suited to its nature and fragility.

The mere unpacking or assembly of a Product does not, in itself, constitute grounds for exclusion from the commercial guarantee.

However, deterioration resulting from incorrect assembly, unsuitable disassembly or use not in accordance with the instructions provided may result in the Product being excluded from the guarantee under the conditions set out in Article 3.1.

3.1. In which cases does the commercial guarantee not apply?

The “30-day satisfied or your money back” commercial guarantee does not cover Products showing, following their receipt by the Customer:

• damage resulting from incorrect assembly, in particular where this has caused deformation, instability, or deterioration of the fixings or of the component parts of the Product;
• deterioration caused by unsuitable disassembly or by handling that has damaged the Product;
• scratches, stains, cracks, chips, breakages, deformations or other damage resulting from inappropriate use or handling;
• deterioration resulting from unsuitable maintenance, cleaning or storage conditions;
• modifications or alterations made to the Product after its receipt;
• the absence of parts or accessories essential to its use or reassembly;
• damage occurring during return transport due to packaging that is manifestly insufficient or unsuited to the nature of the Product.

These exclusions concern exclusively damage occurring after receipt of the Product and do not call into question the Customer’s rights where the Customer has received a defective, damaged or non-conforming Product.

Products made to measure or clearly personalised according to the Customer’s specifications are also excluded from this commercial guarantee, where this exclusion was clearly brought to the Customer’s attention before the order.

3.2. Special conditions applicable to mirrors

Mirrors sold by PRINCESS ROOM are delivered with a protective film intended to protect their surface during transport.

Removal of this film by the Customer does not, in itself, constitute grounds for exclusion from the commercial guarantee.

However, where the Customer wishes to return a mirror under this guarantee, the Customer must take the necessary precautions to protect its surface during return transport.

For this purpose, the Customer may use the original protective film or any other equivalent protection suited to the nature and fragility of the mirror.

Mirrors which, upon their return, show scratches, chips, cracks, splinters or marks resulting from handling carried out after their receipt or from packaging unsuited to return transport are not covered by the commercial guarantee.

This exclusion does not apply to defects or damage existing at the time of delivery of the Product and falling under the legal guarantees.

3.3. Limitation of the benefit of the commercial guarantee

The “30-day satisfied or your money back” commercial guarantee may only be used once per Customer and per Product category.

For the purposes of this limitation, PRINCESS ROOM distinguishes two Product categories:

• dressing tables: https://princessroom.fr/collections/coiffeuse;
• and mirrors: https://princessroom.fr/collections/miroirs-1.

Accordingly, a Customer who has already obtained a refund for a Product under this commercial guarantee may not benefit from it again for another Product belonging to the same category, even if it is a different model or a new order.

Where a set comprises several Products belonging to different categories, the return of that set under the commercial guarantee is counted for each of the categories concerned.

This limitation applies exclusively to this commercial guarantee and in no way affects the exercise of the legal right of withdrawal or the legal guarantees from which the Customer benefits.

4. HOW TO BENEFIT FROM THE GUARANTEE?

4.1. Submit a request within 30 days

To benefit from the commercial guarantee, the Customer must inform PRINCESS ROOM of their wish to return the Product within thirty (30) days following its receipt.

The request may be made to Customer Service:

• by email to support@princessroom.fr or via the contact form available at the following address: https://princessroom.fr/pages/contactez-nous, stating:

• their order number;
• the Product concerned and the nature of the problem encountered;
• and, where possible, attaching photographs showing the condition of the Product.

• or by telephone on (+33) 06 51 28 30 78.

The Customer is invited to specify their order number and the Product or Products concerned in order to facilitate the processing of their request.

The request must be submitted before the expiry of the thirty (30) day period. The physical return of the Product may take place after that date under the conditions set out below.

4.2. Return the Product

After submitting the request within the period set out in Article 4.1, the Customer has a period of fourteen (14) days to send the Product concerned.

For Products that can be returned by post, the return must be made to the following address:

Sperrgutlogistics Rheinhafen GmbH

Werftstraße 20

76189 Karlsruhe

Germany

Where the Product cannot normally be returned by post owing in particular to its nature, weight or dimensions, the Customer must contact Customer Service in order to arrange the practical arrangements for its collection.

In this case, the Customer must take the steps necessary to arrange the return within the aforementioned period. The Customer may not be deprived of the benefit of the guarantee on account of a collection delay attributable to PRINCESS ROOM or its service provider.

The Product must be suitably packed and protected in order to avoid any deterioration during return transport.

The use of the original packaging is recommended where it is available and suitable, but is not mandatory. The Customer may use packaging offering equivalent protection.

The arrangements set out in this Article concern only the exercise of the commercial guarantee and do not constitute additional conditions for the exercise of the legal right of withdrawal.

5. WHO BEARS THE RETURN COSTS?

Under the “30-day satisfied or your money back” commercial guarantee, the direct costs of returning the Product are borne by the Customer.

For Products that can be returned by post, the Customer may send them using arrangements suited to their nature.

For bulky Products that cannot normally be returned by post, PRINCESS ROOM informs the Customer of the proposed collection arrangements and their cost or an estimate thereof, in order to enable the Customer to arrange the return.

Where special handling equipment is required owing to the characteristics of the collection location, the arrangements and any corresponding costs are brought to the Customer’s attention in advance.

These provisions do not apply to returns made under the legal guarantees, which remain subject to the rules on the bearing of costs laid down by law.

6. HOW AND WHEN IS THE REFUND MADE?

Where the returned Product meets the conditions set out in this Contract, PRINCESS ROOM refunds the Customer the full purchase price of the Product concerned, including all taxes.

The refund is made within a maximum period of fourteen (14) days from receipt of the returned Product by PRINCESS ROOM.

It is made using the same means of payment as that used by the Customer for the order, unless the Customer expressly agrees to the use of another means of payment, at no additional cost.

The commercial guarantee relates exclusively to the refund of the price of the Product concerned. Delivery costs initially paid by the Customer are not refunded under this guarantee.

Where the returned Product does not meet the conditions of application of the commercial guarantee, PRINCESS ROOM informs the Customer thereof, stating the reasons for this decision, in order to agree on what is to be done with the Product.

This decision has no effect on the rights that the Customer may exercise under the legal right of withdrawal or the legal guarantees.

7. WHAT ARE THE CUSTOMER’S LEGAL RIGHTS?

The “30-day satisfied or your money back” commercial guarantee constitutes a voluntary undertaking by PRINCESS ROOM, which is in addition to the rights granted to the Customer by the applicable regulations.

It does not replace, limit or suspend:

• the fourteen (14) day legal right of withdrawal provided for in Articles L. 221-18 et seq. of the French Consumer Code (Code de la consommation);
• the legal guarantee of conformity provided for in Articles L. 217-1 et seq. of the French Consumer Code;
• the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code (Code civil).

The Customer may exercise their legal rights independently of the conditions and exclusions specific to this commercial guarantee.

In particular, where a Product is delivered damaged, defective, incomplete or non-conforming, it is dealt with under the applicable legal guarantees, without the Customer being required to meet the conditions of the commercial guarantee.

The procedures for exercising the legal right of withdrawal and the legal guarantees are set out in the General Terms and Conditions of Sale and in the Returns, Refunds and Withdrawal Policy of PRINCESS ROOM.

8. IDENTITY AND CONTACT DETAILS OF THE GUARANTOR

This commercial guarantee is granted by:

PR lifestyle OÜ – PRINCESS ROOM

Company incorporated under Estonian law and registered under number 17427174

Registered office: Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia

Email address: support@princessroom.fr

Telephone: (+33) 06 51 28 30 78

Website: www.princessroom.fr

This Commercial Guarantee Contract is made available to the Customer on a durable medium, at the latest at the time of delivery of the Product.

9. INFORMATION ON THE LEGAL GUARANTEES

All Products sold by PRINCESS ROOM benefit from the legal guarantee of conformity provided for in Articles L. 217-1 et seq. of the French Consumer Code and from the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

PRINCESS ROOM, in its capacity as seller, is bound by these legal guarantees under the conditions set out below.

Legal guarantee of conformity

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the planned period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days following their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for returning the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request the repair or replacement of the goods first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for the purpose of their repair or replacement suspends the guarantee that remained to run until the delivery of the repaired goods.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

Legal guarantee against hidden defects

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund in return for returning the goods.

Implementation of the legal guarantees:

To implement one of the legal guarantees provided for in this Article, the Customer may contact PRINCESS ROOM Customer Service at the following address: support@princessroom.fr or via the contact form available at the following address: https://princessroom.fr/pages/contactez-nous.

The Customer is invited to state their order number, to describe the defect or lack of conformity observed and, where possible, to attach any supporting information, in particular photographs, to facilitate its processing.

The sole purpose of this information is to facilitate the processing of the Customer’s request. The absence of photographs, of reservations expressed upon delivery or of notification of the defect within a given period from delivery does not deprive the Customer of the benefit of the legal guarantees under the conditions and within the time limits laid down by law.

Where the conditions of the legal guarantee of conformity are met, the Customer may request that the Product be brought into conformity by means of its repair or replacement, under the conditions laid down by the French Consumer Code.

Bringing the Product into conformity takes place free of charge for the Customer, within a reasonable period not exceeding thirty (30) days following the Customer’s request and without major inconvenience to the Customer.

Where necessary, bringing the Product into conformity includes taking back or removing the non-conforming Product and, where applicable, installing the repaired Product or the replacement Product, free of charge for the Customer.

PRINCESS ROOM may decline to proceed in accordance with the Customer’s choice where the requested solution is impossible or entails disproportionate costs in the light of the conditions laid down by law. Any refusal to proceed in accordance with the Customer’s choice or to bring the Product into conformity is justified in writing or on a durable medium.

In the cases provided for by law, in particular where PRINCESS ROOM refuses any bringing into conformity, where it takes place after the thirty (30) day period, causes major inconvenience to the Customer, where the defect persists despite an attempt to bring the Product into conformity, or where the defect is sufficiently serious, the Customer may obtain a price reduction or termination of the contract.

Main applicable legal provisions:

Article L. 217-3 of the French Consumer Code:

“The seller shall deliver goods in conformity with the contract and with the criteria set out in Article L. 217-5.

The seller shall be liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1 which becomes apparent within two years of such delivery.”

Article L. 217-8 of the French Consumer Code:

“In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to a price reduction or termination of the contract, under the conditions set out in this sub-section.

The consumer is, moreover, entitled to withhold payment of all or part of the price or the provision of the benefit provided for in the contract until the seller has fulfilled the obligations incumbent upon it under this chapter, under the conditions of Articles 1219 and 1220 of the Civil Code.

The provisions of this chapter are without prejudice to the award of damages.”

Article L. 217-13 of the French Consumer Code:

“Any goods repaired under the legal guarantee of conformity benefit from a six-month extension of that guarantee.

Where the consumer opts for repair but the repair is not carried out by the seller, bringing the goods into conformity by replacement starts, for the benefit of the consumer, a new legal guarantee of conformity period attaching to the replaced goods. This provision applies from the day on which the replacement goods are delivered to the consumer.”

Article L. 217-28 of the French Consumer Code:

“Where the consumer requests from the guarantor, during the term of the legal guarantee or of the commercial guarantee granted to the consumer upon the acquisition or repair of goods, a repair covered by that guarantee, any period during which the goods are out of use suspends the guarantee that remained to run until the delivery of the repaired goods.

This period runs from the consumer’s request for intervention or from the making available for repair or replacement of the goods in question, if that starting point proves more favourable to the consumer.

The guarantee period is also suspended where the consumer and the guarantor enter into negotiations with a view to an amicable settlement.”

Article 1641 of the French Civil Code:

“The seller is bound by a guarantee in respect of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would only have paid a lower price for it, had the buyer known of them.”

Article 1648, first paragraph, of the French Civil Code:

“The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.”

Last updated: 14 November 2026